Rules

Overview

Rules can be created to allow or block emails based on different criteria.

Rules can be created:

• Globally - for all or selected customers under an MSP partner

• Organizationally - for a specific customer

• Domain - for a specific domain

• Users - for specific users or mailboxes

Rule Types:

• Allow Rules - based on sender addresses or domains

• Block Rules - based on sender addresses or domains

• Custom Rules - based on sender addresses, domains, IP addresses, subject lines, attachment types.

Tip: It is important to understand the difference between an allow rule and a custom rule as they pertain to the email verdict you’re trying to bypass, as outlined in the table below.

Rules can be created from:

• From the portals (MSP level, customer level, end-user level)

• From the quarantine digest (allow and block rules only)

• From a CSV import (allow and block rules only)

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