Rules
Rules can be created to allow or block emails based on different criteria.
Types of Rules:
Allow Rules - based on sender addresses or domains
Block Rules - based on sender addresses or domains
Custom Rules - based on sender addresses, domains, IP addresses, subject lines, attachment types.
It is important to understand the difference between an allow rule and a custom rule as they pertain to the email verdict you’re trying to bypass, as outlined in the table below.
Email Verdict | Bypassed by Allow Rule | Bypassed by Custom Rule |
|---|---|---|
Spam | Yes | Yes |
Infomail | Yes | Yes |
Impersonation | Yes | Yes |
Policy - Banned Attachment | No | Yes |
Policy - Geo | No | Yes |
Malware | No | Yes |
Phishing | No | Yes |
Rules Can Be Applied:
Globally - for all or selected customers under an MSP partner
Organizationally - for a specific customer
Domain - for a specific domain
Users - for specific users or mailboxes.
Rules can be created in 3 ways:
From the portal (MSP level, customer level, end-user level)