Overview
Rules can be created to allow or block emails based on different criteria.
Rules can be created:
-
Globally - for all or selected customers under an MSP partner
-
Organizationally - for a specific customer
-
Domain - for a specific domain
-
Users - for specific users or mailboxes
Rule Types:
-
Allow Rules - based on sender addresses or domains
-
Block Rules - based on sender addresses or domains
-
Custom Rules - based on sender addresses, domains, IP addresses, subject lines, URLs, Headers, attachment types.
Tip: It is important to understand the difference between an allow rule and a custom rule as they pertain to the email verdict you’re trying to bypass, as outlined in the table below.
|
Email Verdict |
Bypassed by Allow Rule |
Bypassed by Custom Rule |
|---|---|---|
|
Spam |
Yes |
Yes |
|
Infomail |
Yes |
Yes |
|
Impersonation |
Yes |
Yes |
|
Policy - Geo |
Yes |
Yes |
|
Policy - Banned Attachment |
No |
Yes |
|
Malware |
No |
Yes |
|
Phishing |
No |
Yes |
Rules can be created from:
-
From the portals (MSP level, customer level, end-user level)