Reasons for creating allow rules during onboarding

There are certain scenarios that may result in Mesh correctly blocking wanted emails.

Frequent or High-priority senders

We regularly see senders with misconfigured settings such as SPF or DKIM, that can result in their emails being quarantined by Mesh. It can be beneficial to create allow rules for your customer’s most frequent or high-priority senders.

Import Rules Using a CSV File

Third party tools like CRMs or PSAs that send email on your behalf

Third party tools like CRM's or PSA’s often use the customer’s domain in the header/envelope from. Because these emails are coming from an external source, they will hit impersonation filters in Mesh.

Avoid creating a same domain allow rule. A same domain allow rule is when the sender domain matches the recipient domain.

You can overcome this with by creating a custom rule using the sender address AND IP address to prevent emails from being quarantined.

Know The Difference Between Allow Rules and Custom Rules.

It is important to familiarize yourself with the difference between allow and custom rules and where they are best used ⟶ Rules

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