Creating a Block Rule
Overview
Block Rules can be created to delete emails from a specific sender address or domain.
Block Rules Can Be Applied
Globally - for all or selected customers under an MSP
Organizationally - for a specific customer
Domain - for a specific domain
Users - for specific users or mailboxes
Step 1: Select "New +"
Click "New+". A popup window will appear.
Step 2a: Select Customers To Whom The Rule Will Apply (Partner view)
Click “Select All Customers” or select what customers you would like to apply the rule.
Step 2b: Select Organization/Domain/User To Whom The Rule Will Apply (Customer view)
Select if you are applying the rule to the “Organization”, “Domain”, or a particular “User”.
Step 3: Set The Rule Options
To block a sender, enter the email address as shown below
sender@example.com
To block a domain AND all subdomains, enter the domain as shown below (do not include the '@' symbol)
example.com
To block a subdomain, enter the domain as shown below (do not include the '@' symbol)
subdomain.example.com
To create a wildcard entry, enter the rule as shown below. This example would allow emails from domains ending in .cool. Wildcards can be quite useful for blocking entire Top Level Domains (TLDs):
*.cool
Step 4: Submit
Click Submit to create the rule.