Configuring Two Factor Authentication

Two Factor Authentication (2FA) is enabled by default. Upon login, all users using Mesh credentials will be forced to configure 2FA via an authenticator app. This guide will also explain how to reset 2FA for users or team members.

If using SSO via Azure, 2FA checks will performed by Microsoft as per your Entra ID policy.

Configuring Two Factor Authentication

Step 1: Login to your account

Step 2: Setup your 2FA token

You will be prompted to scan a QR code using an authenticator app. Once configured, submit your 2FA code.

You will now be prompted to enter the 2FA code when attempting to login using local credentials.

Reset 2FA Tokens

2FA tokens can be reset by partners/administrators.

Step 1: Navigate to the Team Members or Users Page

Click the Team Members or Users page.

Step 2: Click the pencil icon

Click the pencil icon of the mailbox you want to edit.

Step 3: Click Clear 2FA Devices

Upon login, the user will be prompted to set up 2FA.

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