Contacting Support
Important: End-user/first line support must be handled by the MSP only. First line support refers to anything a MSP can action from the MSP Hub or the Customer Portal.
When opening a ticket to query specific emails, we ask that you provide the Queue ID or Message ID.
The current normal working hours for support are defined as 08:00 - 23:00 GMT / 03:00 - 18:00 EST Monday to Friday.
MSPs may raise queries via their MSP Hub, email, or phone. Queries will be processed by support engineers who are trained to perform in-depth diagnostic and troubleshooting activities to resolve product and service issues as quickly as possible.
Phone Numbers:
US: +1 774 244 3117
UK: +44 20 7959 4478
IRL: +353 1 574 0360
Email:
support@meshsecurity.io