Licensing Explained

For customers using the Azure Sync

When Mesh syncs mailboxes from Azure, it also syncs the count of paid licenses, which becomes the billing number in Mesh.

This ensures that the number of paid licenses in Mesh exactly matches the number in Microsoft every month:

• Paid license in Microsoft = Paid license in Mesh

• Free license in Microsoft = Free license in Mesh

When the license quantity in Microsoft updates, it is automatically reflected in Mesh.

Example: if your customer has an employee leave and they convert their mailbox to a shared mailbox, the license count in M365 will reduce by 1, and this reduction will automatically be reflected in Mesh as well.

For customers not using the Azure Sync

The license number is controlled by the MSP. The below table explains which roles require a paid license.

The number of licenses can be edited from the Customers page.