Documentation
Create A New Customer
This guide explains how to create a customer account in Mesh, covering processes for free trials, Not-For-Resale (NFR) orders, and buy-now orders. Tip: If th...
Installation Guides
How to install Mesh Unified, Mesh Gateway and Mesh 365. Getting Started If this is your first time setting up a customer in Mesh (or even if it’s not), it is...
Frequently Asked Questions (FAQs)
Email Status Q: Why was an email quarantined as Infomail? A: The email contains an unsubscribe link and/or content related to advertising, marketing, or news...
Live Email Tracker
The Live Email Tracker provides visibility over all email traffic, including inbound, outbound, and internal messages. Email information is retained for 90 d...
Customers
The Customers page provides visibility of all your customers on Mesh, including their domains, Mesh services, and the option to upgrade to Mesh Unified where...
Team Members
Team members are partner-level roles, allowing employees of MSPs to manage customer accounts. Note: When you add your NFR account, users populated at custome...
Policy
MSPs can streamline management and enhance security by centrally creating policies and rules for all or selected customers. Policy Templates & Policies Rules...
Invoices / Billing / Licenses
Mesh’s invoice and billing system has been designed specifically based on feedback and suggestions from MSPs: Single Monthly Invoice: MSPs receive only one i...
User Population
To enable users to receive quarantine digests and have the ability to create personal allow/block rules, they need to be populated in the users table. They c...
Settings
Settings Quarantine Digest Settings Security Customization Gradient - Sync Mesh licenses to your PSA Banners
Support
Contacting Support System Status / Alerts
System Information
Connection Details - MX records, SPF records, Smarthost, and IP ranges. Status Page - System alerts Rate Limits - Inbound & Outbound Release Notes Related Ar...
MSP Enablement
As part of our commitment to make migrating to Mesh as easy as possible, we can provide you with custom-branded onboarding and marketing content. Onboarding ...