Terminating a customer

To terminate a customer account, follow these steps:

Step 1: Navigate to "Customers"

Select "Customers" from the sidebar menu.

Step 2: Locate the Customer

Find the customer you wish to terminate.

Step 3: Select the Three Dots Icon

Click the three dots icon on the right side of the customer's entry.

Step 4: Select "Request Termination"

Choose "Request Termination" from the dropdown menu.

Step 5: Choose Termination Date

You can either terminate the account immediately or select a future termination date.

Important: Please ensure the MX records are pointed away from Mesh before completing the termination as that mail flow is not disrupted.